FAQ
Q: What types of face wash do you offer, and which is best for my skin type? A: Our face wash is available in various formulas to suit all skin types: hydrating cream face wash for dry skin (infused with hyaluronic acid), foaming face wash for oily/acne-prone skin (to control oil and unclog pores), gentle gel face wash for sensitive skin (fragrance-free and hypoallergenic), and exfoliating face wash for dull skin (with mild scrubs). Each product description specifies the skin type it targets, along with key ingredients, helping you choose the perfect option to address your specific skincare needs.
Q: Are your face masks suitable for sensitive skin, and how often should I use them? A: Yes, we offer face masks specifically formulated for sensitive skin—fragrance-free, hypoallergenic, and free from harsh irritants, designed to nourish without causing redness or irritation. The frequency of use depends on the mask type: sheet masks can be used 2–3 times a week for quick hydration; clay/purifying masks are best used 1–2 times a week to avoid over-drying; moisturizing cream masks can be used 2–3 times a week for deep nourishment. Always follow the usage instructions on the product packaging.
Q: Are your face wash and face mask cruelty-free and vegan? A: Yes, all our facial care products are cruelty-free—we do not test any products or ingredients on animals. Many of our formulas are also vegan, free from animal-derived ingredients like beeswax or collagen, and we clearly mark vegan options in each product description for easy identification. All products are dermatologist-tested to ensure safety for all skin types.
Q: How should I store my face wash and face mask to keep them fresh? A: For face wash: Store in a cool, dry place, away from direct sunlight and heat, to prevent the formula from separating or spoiling. Keep the cap tightly closed after use. For face mask: Sheet masks should be stored in their original packaging, in a cool area; clay and cream masks should be kept sealed, away from heat and moisture, to avoid drying out. Avoid exposing both products to extreme temperatures, as this can damage their effectiveness.
Q: Can I cancel or modify my order after placing it? A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available, as items are prepared for dispatch promptly to ensure timely delivery.
Q: What should I do if my item arrives damaged or defective? A: If your face wash or face mask arrives broken, leaking, torn, dried out, defective, or missing items, contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy to resolve the issue.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring of its journey.
Q: Are your face wash products sulfate-free? A: Yes, all our face wash products are sulfate-free. We avoid harsh sulfates like SLS and SLES, which can strip the skin’s natural moisture barrier, cause irritation, and dry out the skin. Our sulfate-free formulas are gentle yet effective, suitable for daily use and all skin types, including sensitive skin.
Q: Do you offer bulk discounts for commercial orders? A: Yes, we offer bulk discounts for commercial orders (e.g., for spas, salons, skincare clinics, or hotels) of face wash and face mask. For bulk inquiries, please submit a request through our website’s online portal for a custom quote.
Q: Can teenagers use your face wash and face mask? A: Yes, we offer gentle, teen-friendly facial care options that are suitable for teenage skin, which is often prone to oiliness and breakouts. Our teen-focused face wash controls oil and unclogs pores, while our face masks help reduce acne and soothe inflammation, all without harsh ingredients that can irritate young skin.